Shipping Policy

ModMonster is committed to ensuring your automotive parts and accessories reach you safely within Malaysia. Due to the diverse nature of our products, shipping times and methods may vary significantly depending on the specific items in your order.

1. Order Processing

Processing times vary based on several factors:

• Product availability and type
• Custom manufacturing requirements
• Current order volume
• Delivery location within Malaysia

2. Shipping Options

Available shipping methods:

• Standard Ground Shipping
• Express Shipping (where available)
• Local Pickup (Available at our Kuala Lumpur location)

3. Shipping Costs

Shipping costs depend on:

• Package weight and dimensions
• Delivery location within Malaysia
• Selected shipping method
• Order value

Free standard shipping is available for qualifying orders within Peninsular Malaysia.

4. Delivery Areas

Our delivery service covers:

• All major cities in Peninsular Malaysia
• Selected areas in East Malaysia
• Some remote areas may have limited shipping options
• Contact us to confirm delivery availability for your location

5. Order Updates

Stay informed about your order:

• Order confirmation email upon purchase
• Shipping confirmation with tracking when available
• Track orders through your ModMonster account
• Email notifications for important updates

6. Delivery Information

Important notes:

• Signature may be required for certain orders
• Business address recommended for large items
• Inspect packages upon delivery
• Report any shipping damage within 48 hours

7. Special Considerations

Please note:

• Some items have specific shipping requirements
• Large or custom items may require special arrangements
• Certain products have shipping restrictions
• Delivery to remote areas may take additional time

8. Contact Us

For shipping-related questions or to check product availability and estimated delivery times, please contact our customer service team at hello@modmonster.com.

Last updated: April 23, 2025